Call Centre / CustomerService

Customer Support Administrator

Not Specified

Customer Support Administrator

Ystrad Mynach

Temporary (with a chance of going permanent)

Full Time, Monday to Friday

£9.50 per hour


Our client is currently looking to fill a Customer Support position to; provide essential telephone and face-to-face support to customers, maintain excellent relationships, handle and process incoming sales orders and enquiries, and Manage Customer Services incoming telephone calls as needed.

Skills and attribute required:

* Excellent and positive telephone manner and the ability to communicate well both internally and externally

* Calm and courteous manner, even under pressure

* Accuracy of data entry

* Competency with Systems, Excel, Outlook and other web- based platforms (smartsheet etc)

* Demonstrable experience, ability and qualities in handling sales, product, and general enquiries in a business to business environment

Primary responsibilities:

* Provide reliable and positive telephone support to customers

* Receive incoming sales orders and enquiries by telephone, email or fax, or from verbal instructions, enter details onto ERP system

* Discuss discrepancies with customer

* Handling customer queries and complaints and following through to satisfactory resolution

* Track and monitor order progress

* Assist Sales Team as required

* Keep CRM system updated and accurate

* Upselling where possible on every enquiry received over the phone

* Provide acknowledgements for every sales order

* Liaise with Warehouse where there are queries regarding stock availability

* Liaise with Accounts where customers are on stop or other financial restrictions are in place

* Undertake the administration of consignment stocks in their determined frequency

* Any other administrative and supportive activities to support the team