Customer Service Advisor
Salary: £8.72 per hour
Shifts: 37.5 hours per week. Full flexibility between 9am – 8.30pm Monday to Friday
Currently working in a customer focused role in contact centre or another customer facing environment? Our client are keen to speak with customer service professionals looking for a new challenge. This is exciting opportunity to be involved in the setup of a new customer service delivery function for a household name employer.
As a Customer Service Advisor, customers will call you, looking for support and advice, and this interest must be returned. This means engaging with customers, understanding their issues, needs and wants. Questioning, rapport building and communication will be your core strengths, along with a personality that is genuinely people focused.
Transitioning from other customer oriented roles into our client’s customer contact teams, you can expect a few differences from what you are probably used to, such as:
Fantastic training and support through your career
An enviable career path within a household name business Of course, a lot of things will be very similar to you like:
Customer focus – your customer service background will help you as whether it is face to face or over the phone, it is all about great conversations and customer experience
Product knowledge – just as you have done in other environments, you will get to know your products and systems inside out to advise your customer what is best for them as an individual
Targets – just like other businesses have sales targets and customer satisfaction scores to achieve, contact centres do the sameCCA Recruitment are delighted to be continuing our relationship with this household name brand as we help one of the most recognisable telecoms brands in UK invest to grow their large-scale presence across the UK. Our client have a long history of developing excellent individuals in their state of the are contact centres.
The Important Bit
If you are interested in this role, please apply now now. Interviews are being held now for start dates in early September.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database