Call Centre / CustomerService

Customer Service Advisor

Not Specified

Required: A new Customer Service Advisor to work for my client***

If you’ve got demonstrable experience of Contact Centre environments, ideally in finance then you could be exactly what they’re looking for.

Interested? Then read on…

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Tell me more about the role…
You will be tasked with acting as the key point of contact for customers, some in financial difficulty, resolving a wide range of queries over phone and potentially by email. You will be working for one of their major UK and International blue-chip clients.

Based in the company’s Glasgow office, you’ll report to an Operations Manager and will be responsible for interacting with customers in an empathetic and professional manner.

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What experience do I need?
My client wants someone who’s got experience of Contact Centre environments, ideally in finance.

They’ll also need you to have experience…
– Ensuring customers receive the best possible experience whilst delivering effective solutions to challenges
– Meeting compliance and regulatory standards, working towards achieving monthly targets

In addition, it’s essential that you possess the following…
– Excellent written and verbal communication skills
– The ability to handle challenging situations effectively
– Strong IT skills

If you’ve got all of that, then you could be perfect for this Customer Service Advisor role and we’d love to see your CV.

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What can I earn?
This Customer Service Advisor position offers an attractive basic salary of £17,000- £20,000 depending on experience, plus a performance-related bonus scheme. The average entry level starter earns >£18,500 in their first full year.

On top of this, there are company performance bonuses on offer (details of which will be revealed on application), alongside other additional benefits which include the following: Ongoing training, refer a friend scheme, discounted shopping program and regular employee incentives.

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Tell me a bit about the hiring company…
The business you’ll be working for is an award-winning financial services company specialising in all aspects of financial recoveries and Contact Centre-based activities. They either work for clients in a white-label capacity using the client’s own brand name, or in their own company name. Their list of clients covers household names in banking, utilities and the telecoms industries, and they provide essential services to help support both the clients and their customers.

They’re a company that people want to work for because they are dedicated to offering outstanding service, where people work hard and are encouraged to excel.

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Think you’ve got what it takes?

If you think you’re the perfect fit for this Customer Service Advisor role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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You could be perfect for this Customer Service Advisor position if you’ve previously worked as any of the following: Customer Service Adviser, Call Centre Advisor, Customer Account Manager, Contact Centre Agent. We are acting as a Recruitment Consultancy for this role