Call Centre / CustomerService

Customer Service Administrator, Sheffield

Not Specified

Customer Service Administrator

Temporary to permanent position – Full time

Monday to Friday – 8:30am-5:30pm

£20,000pa

Free parking

The opportunity to join an established debt collection agency as a Customer Service Administrator / Debt Resolution Officer has opened with our client based in Sheffield. You will be working as part of a small, friendly team. This is initially a temporary post with the potential to be made permanent.

Duties include:

Managing inbound and outbound calls with a view to collecting outstanding balances

Updating the system with accurate notes

Provide professional front line support to field engineers and clients

Allocate work to field engineers whilst being commercially aware

Manage relationships with field engineers and external suppliers to co-ordinate visits, court attendance and disconnections

Desired skills:

Excellent communication skills – both written and verbal

Ability to work calmly and methodically

Ability to listen and offer solutions accordingly

Ability to priorities and manage workloads throughout the day

Previous experience of liaising with customer and clients via phone & email is essential for this role.

For further information please contact Jess Nortrop on (url removed)

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