Customer Service Administrator
Temporary to permanent position – Full time
Monday to Friday – 8:30am-5:30pm
The opportunity to join an established debt collection agency as a Customer Service Administrator / Debt Resolution Officer has opened with our client based in Sheffield. You will be working as part of a small, friendly team. This is initially a temporary post with the potential to be made permanent.
Managing inbound and outbound calls with a view to collecting outstanding balances
Updating the system with accurate notes
Provide professional front line support to field engineers and clients
Allocate work to field engineers whilst being commercially aware
Manage relationships with field engineers and external suppliers to co-ordinate visits, court attendance and disconnections
Excellent communication skills – both written and verbal
Ability to work calmly and methodically
Ability to listen and offer solutions accordingly
Ability to priorities and manage workloads throughout the day
Previous experience of liaising with customer and clients via phone & email is essential for this role.
For further information please contact Jess Nortrop on (url removed)
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser