Our client a leading Energy Company are currently recruiting for a Customer Service Administrator to work within the Complaints department. This is a contract role initially for 6 month and based in Prenton.
You will be required to provide business support in all activities relating to Customer Connections to assist in the complaint process and in preparation of management reporting.
Working within complaints
Manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.
Operation and maintenance of various IT systems including: System Data Provision System; Unmetered Supplies database; capacity records; Data Transfer Network processes; SAP / SIGOR and Connection Registration and Management (CRAM).
Support delivery of customer and regulatory commitments.
Investigate and prepare responses to customer enquiries and complaints and follow the customer escalated complaints processes as required.
Monitor and register Guaranteed Standard applying the GS failure payments process as required.
Provide support to other team members as required to deliver section objectives.
Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.
Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise.
Comply with the appropriate safety equipment and PPE as required to carry out duties.
Use innovative IT solutions and best practices to increase efficiency and provide competitive advantage.
Ensure quality standards are maintained in all activities performed
Skills, Knowledge & Experience
Ability to work as part of a multi-functional team
Excellent telephony skills
Developed customer service skills
Higher Education or equivalent (four GCSE grades) particularly inMaths and English.
Knowledge of data management systems and IT tools
Computer literacy – e.g. Microsoft Office suite
Experience of dealing with complaints