Call Centre / CustomerService

Customer Service

Not Specified

Customer Service Advisor

Spencer Joseph are currently looking for Customer Service Advisors to join a fast growing team in Congleton. Our Customer Service Advisors will answer calls and respond to emails regarding products and services, providing excellent customer service. Responsible for dealing with general customer enquiries and making follow up calls where necessary.

Managing and resolving customer complaints with the ability to identify and escalate priority issues.Enter customer and call information onto the database as per standard operating procedures.

Upselling & cross selling add-ons.

Overall purpose of the Customer Service Advisor

You will be reporting directly to the Customer Service Team Leaders and the Contact Centre Manager, you will be responsible for the delivery of excellent customer service.

Exhibit a flexible approach to working on a rota basis

Be willing to attend internal training as necessary to keep up to date with the latest technology and operating processes. Follow company policies and procedures

Essential Skills:

Experience in a Customer Service background.

Ability to work effectively as part of a team to achieve objectives.

Strong commitment to Customer Care and meeting customer needs.

Desirable Skills:

Experience of working in a contact centre.

To be self-motivated.

Personal Characteristics:

Positive outlook.

Enthusiastic with a ‘can do’ attitude which inspires and motivates others.

A visible, team player committed to the continuous personal development.

Excellent communication skills and organisational skills.

Ability to problem-solve

Attention to detail

Ability to work under pressure and meet tight deadlines.

If you are interested in the position or want to know any more please apply with an up to date CV