Customer Advisor – Customs and Trade
Work from Home based role offering £8.72 per hour
Full time, permanent role!
We are currently recruiting for our Global Outsourcing Client to support on one of their campaigns. This is a home based role and we’re looking to speak to candidates with 6 months+ years within Customer Service.
This role is for hardworking individuals who have a strong desire to learn and dedication to customer service and exceeding expectations. You will be enthusiastic in developing a long-term career in international trade and comfortable working in a fast-paced business.
What will you be doing?
Deal effectively with inbound enquiries, provide timely, accurate and guidance on trader registration and declaration submissions
Effectively refer members and customers to a wider Trade team and other parties as required
Gathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagement
Checking of all relevant customs and trade documentation
Data Administration and validation
Accurately complete and submit of customs declarations using simplified, summary, and standard procedures
Delivering service in line with client standards
Supporting other team members by sharing best practice
Effectively recording of customer & partner interactions on CRM and any other relevant processes as requiredWhat are we looking for?
6 months+ working in Customer Services
Excellent level of communication skills
Ability to work in fast paced environments
Accuracy and attention to detail
Able to work to tight deadlinesHours of Work:
Monday to Sunday, shifts between 7:30am-11:30pm
Full Time This is a work from home position with office hubs for training, 1-2-1s and coaching.
Successful candidates will need to pass a credit and DBS check for this role.
If you’re interested then please APPLY NOW!
Cordant Group is an equal opportunities employer