To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
To train internal engineering staff and customers on products and solutions.
To maintain awareness of all customers incidents and report where necessary on nominated accounts.
To add value by highlighting trends, security threats or technical bulletins which may impacts customers.
To be responsible and accountable for all documentation and technical information relating to customer platforms and telent Cloud Services (tCS).
To adhere to internal and external processes regarding task allocation, completion, reporting and change. This includes updating all parties and associated documentation.
To assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and telent lab spaces.
To help in the creation of TA, POC, RFC, WI and SoW documentation.
Perform comprehensive peer review of engineering technical documentation.
Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews.
Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the Resourcing Team.
Certifications or training to be linked to business objectives and aligned with job role.
Overtime and expenses are completed and submitted accurately and timely.
Adhering to GDPR policy around sensitive data held on devices or central shares.
Handling and protection of telent information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.
Business Operations Skills – Experience
Demonstrable experience supporting Enterprise Grade Networks, DC and Cloud infrastructure
Networking Concepts Knowledge
Microsoft SQL Server 2016 or above, specifically clustering and availability groups
Azure MFA and Identity Services
Microsoft System Configuration Manager, current branch
Microsoft Exchange Server 2016 and above
VMware vCloud Director Knowledge
MCSA: Microsoft Windows Server 2016 or above
Linux: LPIC-2 (Desirable)
Technically leading from the front.
Excellent work ethic and a strong sense of pride and ownership
Remaining hands-on with relevant technology
Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
Strives for continuous improvement, delivers and supports new processes and directions
Excellent customer facing and presentation skills
Demonstration of a positive and supportive attitude
Excellent Employee Benefits:
telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health support
Telent Rewards Scheme
So why choose telent for your next opportunity?
To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. At telent, this is what we do!
As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.
Here are just some of the ways we’re different:
You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.
We reserve the right to close this vacancy once we have received sufficient applications.
telent is an equal opportunities employer and is committed to diversity and inclusion